FAQs

22.jpg

How do I purchase from Bond Street to Your Street?


It's easy and hassle free to buy from Bond Street to Your Street, the most common way to purchase is via the Facebook group. www.facebook.com/groups/bondstreetdesignerhandbags. Or you can buy from Bond Street to Your Street website by simply adding the item(s) you want to your basket and then following the checkout process. Your items will be packaged safely, securely and we will provide you with tracking information via Royal Mail. Fully insured and signed for P&P s completely free of charge. Alternatively you can purchase from any of our shops.




Which Payment methods are accepted?


We use Clover and accept all cards except American Express.




Which currencies are accepted?


All payments are in GBP – British pound sterling.




How fast do you ship?


If you order before 3pm Monday to Thursday then your item will be sent the next day if your payment has cleared. However, if you order after this time, your order will be sent within 2 working days and delivered to you within 2 working days. Please note, delivery times may be affected by bank holidays and the above information covers orders from Bond Street To Your Street to mainland UK. International delivery dates vary.




How secure is shopping in the online shop? Is my data protected?


Payments and security are handled by Clover. All data is handled by Clover.




How easy is it to sell via Bond Street to Your Street?


Bond Street to Your Street will receive your item and get it fully authenticated for you. Once it has passed this process, we will advertise your bag on your behalf. Responding to all correspondence for you. On occasion Bond Street to Your Street may immediately purchase the bag from you.

You need to be 16 or over to sell and you'll need a current driving license if it's your first time.

During the process you'll be offered a sale price. The price will either be paid in cash or processed as a bank transfer directly into your account.




What condition do you accept items in?


At Bond Street to Your Street we like to believe that everything has a price and can be reused and loved again. However, customer feedback over the years has refined our knowledge for what level of condition customers are happy to buy pre-loved items in.

All the items we buy or sell must be of a certain standard or quality however we do our best to accept as much as we possibly can. If you're not sure if the item you have will be accepted by Bond Street to Your Street, please refer to our condition grades.




Which brands do you buy and sell?


At Bond Street to Your Street we trade with 130+ different brands ranging from our customer favourites of Chanel, Hermes and Louis Vuitton to wardrobe classics from Balenciaga, Gucci and Prada.




How are your prices determined?


We formulate a sell price based on a number of factors including, but not limited to: original retail price, brand, style, age, condition, material, colour and demand.

Our buy prices (the prices we give you as a customer) are based on a set margin for that designer within that type of item - meaning that highly desirable brands like Chanel or Hermes always give you the best margin as a customer possible.




Are all the Items Authentic?


Bond Street to Your Street has many items for sale at any one time which have all been meticulously inspected by our highly trained authenticators before being purchased and readied for sale. Our in-house experts are professionally trained to spot any and all inconsistencies. We can 100% guarantee that all items for sale are the genuine article so you can buy with absolute security.




What is the returns policy?


Bond Street to Your Street sadly cannot offer refunds at this stage. However, we do offer a ‘Meet Me’ service where you can arrange an appointment to meet your bag at our head office. This is an extremely relaxed and fun environment for you to spend time and have a think about your purchase (maybe even a glass of fizz!). We will also happily send further videos and photographs of individual bags on request.